Brandon Boggan
DMD MS

Before PCSS, I would walk into work every day to discover a new IT issue—from the printer and scanner to the computers and the network. I had my former computer specialist in here two or three days a week for months—and that’s if I could get him here in the first place.

I was just about ready to throw-out everything I owned and started over, when I followed a friend’s advice and called PCSS. Since they straightened out my problems I have yet to have a single major issue. They reconfigured and fine-tuned all my existing computers, corrected all the peripheral connections, and made my network work.

Now, when I need a problem solved—which isn’t more than once every two or three months—they’re always Johnny On The Spot. If it’s a critical issue, they’re here the same day, and the problem is solved.
I’m a firm believer in maintaining cutting-edge technology; I keep a substantial image database of patient x-rays and photo images. With PCSS, I’m no longer concerned about my system’s security—and they’ve set me up with an automatic backup system so I don’t ever have to worry about losing critical data or images.

Nancy Boutwell
Boutwell Studios

I’ve bought a lot of computers over the years, and I have found—from way too much experience—that by the time I buy one off the shelf, get it out of the box and get it fully set up, whatever money I saved in price I’ve lost in wasted time.

PCSS built our network. They know all the machines on the network, and they know how to get it back up when it goes down. I like working with people who want to deliver customer service the same way I do. And I do not like working with companies who don’t even know my name.

The last time I tried to buy a mail order computer from a leading computer manufacturer, they never returned my calls even when I was trying to PURCHASE the computer. They didn’t even know my name when I called them the second time about a written quote they'd given me. And they certainly didn’t act like they cared if my computer would ever work or not if I did buy one from them.

Another reason I work with PCSS is that I hate getting caught between dueling vendors. When we have a problem, PCSS—unlike the mail-order manufacturer I used to use—doesn’t automatically blame the software company, or the ISP, or the phone company. They investigate the problem in the computer, then they call any other vendor involved—and figure-out the problem themselves. Which means I don’t have to. Not only that, they very often fix problems that are caused by other companies’ products or services.

Just as importantly, PCSS never sells us a component or individual piece of hardware that we can get just as good, and cheaper, off the shelf.

Finally, our network runs PC’s and Macs—and the folks at PCSS have always worked very well with the people who handle our Macs. Bottom line, I work with PCSS because I trust them. And because I like them.

Chris Cochrane
Cochrane Roofing

Before we hired PCSS, we were running a Novell system—and it was a mystery to us what was going on half the time. PCSS analyzed our situation and built us three computers and an NT server.

They transferred our entire network nearly three years ago without a single hitch—and there wasn’t any learning curve required for us to get back to work in the new system. In three years, the NT server they built for us has never even been turned off, much less been down for repairs.

For that matter, we haven’t had any problems with our computers, either. We’ve only had problems with the software we run. Software which, incidentally, we installed ourselves. Even so, whenever those problems occur, I can pick-up the phone and track-down somebody from PCSS—and they’ll initiate contact with the software manufacturers for us.

Another thing we appreciate about PCSS is that they’ll show us how to do routine maintenance ourselves. Which means that we only need to call them for the really big issues.

Interestingly enough, we were referred to PCSS by a consultant we fired shortly after hiring them. Come to think of it, that’s the only good thing he ever did for us.

Lori Senns
Easter Seals

We gladly spend a few dollars more with PCSS because they service their machines, and they back-up what they sell. They bring the things we need straight to our office—which means we don’t have to wait for things to be mailed to us.

We were referred to PCSS by one of our board members, and our experience with them has been great. They’re very responsive and dependable. They always come through for us—which is something I can’t say for our experience with any of the other companies we used before. We tried a local company and had a bad experience, and we also had problems working with Dell. Between the wait time on hold and the time I spent trying to talk-through problems with the phone support, I’d waste hours at a time with them.

With PCSS, they have a technician assigned to our office—and when there’s a problem, he doesn’t keep us on the phone for hours; he comes-out to our office. He knows all the computers in the office—and he knows everybody here by name. So when I call to report a problem, he already knows the machine I’m talking about—and he goes straight to that person’s office and gets to work.

They treat us so special, I was honestly a little surprised to find-out they’re like that with all their clients.